Orders

The Orders screen shows every transaction processed in the system. From here you can inspect a transaction’s details and request logs, add card parameters to the blacklist, run manual operations, and filter or export the list.

Before you begin

• You have access to the Orders tab in the console’s left menu.

View transactions

1. Open the Orders tab. It displays all transactions processed in the system.

   

2. Select a transaction to open its details.

   

Transaction details

Field	Description
Date	Transaction date.
Amount	Transaction amount.
Status	Transaction status.
Type	Transaction type.
Error	Error code and description.
Order ID	Unique transaction identifier.
Merchant Order ID	Merchant identifier; may be unique or non-unique depending on the provider’s settings.
Provider Initial Order ID	Identifier from the provider’s side.
Description	Transaction comment.

Statistics

In the Statistics section you can view all information related to the card.

• Select the cardholder’s name to see the transactions and cards used by that user.
• Select a card number to see all transactions made with that card.

Blacklist

In the Blacklist section you can add card parameters to the blacklist: country, domain, PAN, BIN, and others.

To add a parameter, check the box next to it.

Requests

The Requests section shows logs of the merchant’s interactions for the operation.

Select a request row to open its details.

The request details show:

Field	Description
Path	API link used by the merchant.
Request date	Request submission time.
Requestor ID	Identifier of the request initiator.
System Order ID	Unique transaction identifier.
Merchant Order ID	Merchant identifier; may be unique or non-unique depending on the provider’s settings.
HTTP Status	Server response code for HTTP requests.
Error code	Error code.
Error message	Error description.
Request Time	Time the request was sent to the server.
Response Time	Time the server response was received.

The details also include these panels:

• Request Body — the data sent by the merchant.

  

• Response body — the server response.

  

• Requests Headers — the request headers, where you can check the authorization token if needed.

  

Manual transaction operations

In the transaction information section, you can perform the following operations manually by selecting the corresponding button:

Operation	What it does
Reversal	Processes a refund.
Chargeback	Marks the transaction as “chargeback.” This is only a marker — the information is sent to the merchant for potential further filtering.
Fraud	Marks the transaction as “fraud.” This is only a marker and doesn’t send any data to the provider.
Approve	Changes the transaction status from SALE_DECLINED to SALE_APPROVED.
Check Status	Sends an additional fixed-status request to the provider. If the provider has a fixed status, it’s updated after you select the button.

Caution

Manually changing a transaction status deletes the logs for the SALE_DECLINED status.

Filters

Use filters to search for specific transactions in the Orders section.

1. Select Filters in the top-right corner of the page.

   

2. Choose your criteria in the window that opens (see Filter options below).

   

3. Select Apply. The Orders screen then shows the transactions that match the filter conditions.

4. To export the results, select Export to and choose a report format. The report is generated and downloaded to your computer.

   

   

Filter options

Filter	What it does
Search type	Type of search.
Search text	Text search.
Period	Transaction period.
Transaction types	Transaction type.
Card types	Card type.
Error codes	Error code.
Transaction statuses	Transaction status.
Order statuses	Filter type value.
Entity filters	Select the filter type (Requestor, Blueprint, Merchant, Provider, and so on).
Currency	Filter type value.

Troubleshooting

Problem	What to do
No transactions appear	Check your Filters — clear or adjust the criteria, then select Apply.
You can’t find a specific transaction	Use Filters (search type and text, period, entity filters) to narrow the list.
History disappeared after a manual status change	Manually changing a status deletes the SALE_DECLINED logs. This can’t be undone.
Export doesn’t contain what you expect	Exported data reflects the filters currently applied to the list.